Refund Policy

zastech sells digital products and software. Because digital products can often be accessed or delivered immediately, refunds are handled according to the circumstances of the purchase and any applicable law.

When to contact us

Please contact us if you were charged incorrectly, made a duplicate purchase, cannot access a purchased product, or believe the product has a material technical problem that prevents its intended use.

Change-of-mind requests

Unless a product page or checkout states otherwise, a completed digital purchase is generally not refundable solely because you changed your mind after receiving access. Where applicable law gives you additional cancellation or refund rights, those rights remain unaffected.

Technical problems

If a product does not work as described, contact us with enough detail to investigate. We may first attempt to correct the issue, provide access, or offer a replacement or update. If we cannot reasonably resolve a qualifying material problem, we will consider an appropriate refund.

How to request help

Email support@zastech.dev with the product name, purchase email, order or transaction reference if available, and a brief explanation of the issue.

Payment-provider rules

Where a third-party merchant or payment provider processes a transaction, additional refund procedures or timelines may apply.